Pricing and Availability
All Products offered on the Store are subject to availability. We reserve the right to change prices for Products at any time, and to correct pricing errors that may inadvertently occur.
We reserve the right to accept or decline your order for any reason at any time, including after an order has been submitted, whether or not the order has been confirmed. If we cancel an order after you have already been billed, we will refund the billed amount. We may attempt to contact you if all or a portion of your order is cancelled, or if additional information is needed to complete and accept your order.
All credit, debit and other payment accountholders are subject to validation checks and authorization by the card issuer or payment account administrator. If the issuer of your payment card or administrator refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
All software products, purchased alone, or in combination with a hardware product will be delivered via email immediately upon the acceptance of the order.
Shipping & Delivery
The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order (subject to any shipping restrictions, which we may impose in our sole discretion). All shipments are made by third party carriers. Risk of loss for items passes to you upon delivery of the items to you, and Ubi Interactive retains title to all Products shipped until we have received final payment in full.
In the United States, we charge sales tax for sales of Products in states where we are required to collect it. Any sales tax charged will be indicated during the checkout process. If you live in a US state with sales or use tax and we do not collect sales tax, you are responsible for any applicable use taxes. We do not have the ability to honor tax-exempt entities at the time of order. Tax-exempt entities can request a refund of sales tax paid on an order. To request a refund, please contact us.
Taxes, Customs Duties and Fees outside of the United States
If your shipping address is outside of the United States, your items may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). If so, you are the importer of record in the destination country and are responsible for all Import Fees, to ensure that the Products can be lawfully imported, and to comply with all laws and regulations of the destination country.
30 Day Return Policy
If within 30 days of shipping you are not completely satisfied with your Product purchased from the Store, you may return it to Ubi Interactive for a refund. To initiate a refund and to arrange for the return of the Product, please submit your request with our sales team.
The product may be eligible for a full or partial refund depending on the situation. Before you can receive a refund you must return the product to Ubi Interactive. You will be notified once your refund has been approved. Any items damaged due to reasons not covered under our hardware limited warranty (for example, if the Product is damaged due to abuse or disassembly of the Product) cannot be accepted back for refund. Any duties or tax that may have already been paid, will not be refunded.
National Statutory Rights
Consumers in some jurisdictions may have legal rights under applicable legislation governing the online sale of consumer goods. These rights are not affected or limited by these Terms.
If you experience a problem with your Product, please contact our support team. Warranty returns are limited to reasons in the Ubi Interactive Hardware Limited Warranty. Should anything need to be serviced or replaced under warranty, return instructions will be provided along with a return merchandise authorization number (RMA) after you have contacted Ubi Interactive support. Valid warranty returns including both Product and outbound shipping, are processed at no additional charge to the customer.
You agree to comply with all applicable laws, regulations and orders applicable to the export, re-export, transfer or resale of Products. You also acknowledge that we will not take, and will not be required to take any action contrary to such applicable laws. Among other restrictions, note in particular that certain products may not be exported to certain countries, or may be exported only with individual licenses.
The Store is offered by Ubi Interactive from its offices in Seattle, WA, USA. Documentation in or available through the Store, including these Terms, the End User Software License Agreement, and the Hardware Limited Warranty, may only be in the English language. Product documentation, including manuals, instructions, and safety warnings, may only be available in the English language. The Products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements.
If you have any questions or inquiries regarding these Terms or any order or purchase, please contact the Ubi Interactive support team. Please note that e-mail communications will not necessarily be secure, so please do not include credit card information or other sensitive information in your e-mail correspondence with us.
Other Important Terms
These Terms are governed by the laws of the State of Washington without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods (CISG) will not apply. We may transfer our rights and obligations under an order to another organization, but this will not affect your rights or our obligations under these Terms. When you visit the Store, place an order, or send e-mails to us, you are communicating with us electronically. For contractual purposes, you consent to receive communications electronically from us and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights related to electronic communications.